FAQ

WHEN WILL MY JEWELRY SHIP?

Our jewelry will ship as soon as possible; however, orders could take approximately 3 to 4 weeks. We know this is a long time to wait. Part of the reason for this long turnaround time is that all our items are handmade and highly customizable. This means that your jewelry will be handmade, as soon as possible, by our gifted miniature painter. The customization also means that sometimes items will be slightly delayed while we restock supplies. If you have a time-sensitive event (think wedding, anniversary, etc.), then feel free to email us at shop@imagesower.com, and we will do everything we can to accommodate you.

WHAT IF I ORDERED THE WRONG SIZE OR MOTIVE?

Don’t hesitate to contact us! Email shop@imagesower.com, and we will be happy to figure out the best solution for your piece.

Note: Please make sure, that you submit your problem immediately. If your application comes to us after the CUSTOM ORDER was made, we aren’t able to offer free exchanges.

EXCHANGE AND RETURN POLICY?

Email us at shop@imagesower.com to discuss your unique situation. For custom jewelry, we will not process a free replacement because you don’t like the design or the final result. You’re the one who is selecting the designs and materials you would like to be incorporated into your jewelry. Before placing the order, make sure to put or include all the details correctly and make sure that you like everything. If you have any doubts about materials or designs feel free to contact us, but what matters most is that the final decision is yours. We may give a partial refund but a full refund will not be possible since the item was custom made to your specifications.

CAN I RESERVE SOMETHING THAT WILL BE AVAILABLE IN YOUR NEXT SHOP UPDATE?

In order to keep things as fair as possible we keep the releases on a first come, first serve basis. We will set a time and date that can be seen over at Instagram (@imagesower) and the newsletter (at the footer) if you have signed up for email updates. If you are interested in arriving on time to shop updates, highly recommended is to sign up for the newsletter in case you miss the post with the date. The new items tend to go within the first couple of minutes!

DO YOU OFFER WHOLESALE?

At this time, we only offer wholesale on select jewelry and prints.
Feel free to email us at shop@imagesower.com to discuss more.

WHERE ARE YOU LOCATED?

Kasia (imageSOWER) is currently based in Berlin, Germany and Przemek (imageSOWER shop) is currently based in Mikołów, Poland.

DO YOU SHIP INTERNATIONALLY?

Yes, we do ship internationally.